For products made for you: Even though our products are personalized, we allow returns for remanufacturing or a refund (under certain conditions, which you can find here).
You have 30 days to contact us at contact@dmus.fr with your name, order number, and a photo of the soles to verify that the products have not been worn.
What is the delivery time for personalized products?
For personalized products, which require unique and individual crafting, delivery times may vary depending on raw material availability and production and transportation factors.
We deliver packages throughout mainland France, the Eurozone, and worldwide.
You can make your payment using the following methods:
Credit Card (Visa or Mastercard) via our secure platform, Mercanet, by BNP. Don’t worry, you do not need to have a BNP account to pay through this platform; BNP simply secures your transaction information.
Paypal
Gift Card: using the code on your gift card.
Please note that our website does not store your payment information in your account.
In mainland France
At a pickup point / In a parcel shop
In approximately 7 weeks
or 4 weeks with priority
Refurbished or refunded
within 30 days after receipt
By credit card, VISA,
Mastercard, or PayPal
