Frequently asked questions (FAQ)

Dessine-moi un Soulier shoes are produced in Portugal, in the Saint Jean de Madeira region.

Click here to discover our manufacturing secrets.

Our 110 colors are organized into categories: smooth leather, velvet, patent, fine glitter, glitter, metallic and iridescent, hair. Suede, viperine and metallic leathers are goat leathers. Smooth and patent leathers are calf leathers. Fine paillette and glitter are coated cottons.

Click here to find our materials.

The materials come from Spain, Portugal and Italy, from tanneries renowned for their expertise.

The material order is the possibility of ordering material samples with their precise titles, and receiving them by post within 10 days. If you can't come to us at the showroom in LyonThis will enable you to see, touch and combine the materials we offer.

To discover our samples, click here.

Color baths differ slightly for each skin type. Be aware that the product you order may have a very slightly different shade from the one you received in your sample, especially if the time between receiving samples and your order exceeds 1 month.

Dessine-moi Un Soulier offers a wide range of materials and colors. Depending on the complexity of the model and the nobility of the materials used, prices may vary.

For products made to order (personalized products, from the Bridal Collection or the Inspiration Gallery)For products that require unique, one-off production, lead times can vary randomly, depending on our supply of raw materials and the vagaries of production and transport.

Nevertheless, we deliver our orders in conventional lead time of about 7 weeks (sometimes a little less, sometimes a little more). We do our utmost to deliver each product as quickly as possible, but don't hesitate to let us know when you need your shoes or accessories, in order to help us manage the production and dispatch of each item.

For our customers in a hurry, we offer a service of priority delivery in 3 to 4 weekswith a €50 surcharge. This option must be ticked in the shopping basket before purchase. It ensures faster delivery, thanks to special logistics that will be applied to your order. Once again, if you have a deadline, please note it in your order comments!

Please note that our production is European and reasoned, our workshops take vacations, and some periods have a slower production:

- summer closure in august

- closed for the holidays between Christmas and New Year's Day

This doesn't mean that all our manufacturing is at a standstill, but if you want to order priority delivery in August or DecemberWe recommend that you contact us before placing your order, so that we can work together to find the best way to deliver your order.

Please note: our lead times may be extended during special operations in partnership with other brands or platforms.

We deliver packages anywhere in mainland France, the euro zone and the rest of the world.

Standard delivery in mainland France : delivery is offered via chronopost, you can select your relay point when ordering.

If you would like your order to be delivered in-store, just let us know in the order comments.

If you prefer home delivery with signature, you can select it in the shopping basket - at a cost of €5 - the package will be delivered by UPS.

Once the products have been shipped, a tracking number is sent automatically, so you can follow your shipment. Beware, they sometimes slip into spam!

Delivery outside mainland France : shipping costs will be charged. Please enter your address in the shopping cart to calculate them.

These shipments will be delivered to your home against a signature. If you are not available to receive your order, the carrier can place the parcel in a relay point.

Once the products have been shipped, a tracking number is sent automatically, so you can follow your shipment. Beware, they sometimes slip into spam!

The product purchased by the customer will be delivered within approximately 7 weeks from the date of order within Europe. We guarantee delivery within 60 days. Of course, we take into account all delivery dates indicated in the store or in the order comments, subject to feasibility.

Please note that we can only accept one delivery per customer!

If your order tracking shows "delivered" status but you have not received it, please contact us at contact@dmus.fr.

For any delays that we haven't notified you of, please contact us. contact@dmus.fr.

• For products made for you : even if our products are customized, we authorize returns for remanufacturing or refund (under certain conditions), which you can find here).

You have 30 days to contact us at the following address contact@dmus.fr with your name and order number and a photo of your insoles, to certify that the products have not been worn.

• For outlet models / our archives : you have 15 days to contact us at the following address contact@dmus.fr with your name and order number and a photo of your insoles, to certify that the products have not been worn. Upon receipt, you will be entitled to a credit note or a refund.

Your beautiful shoes are made of leather. To keep them looking their best, we recommend that you take good care of them as soon as you receive them:

• The installation of a protective pad under your leather soles, by a shoemaker. Leather is a noble material, but it does get damaged. This will not only keep your shoes in top condition over time, but also prevent them from slipping on certain types of terrain!
• Waterproofing for all leathers except sequins and glitter (on receipt, then about once a quarter).

Then adapt these tips to your materials!

Velvet :

• Here's a tip for cleaning a stain from your velvet. You'll need the following items: velvet sponge, velvet brush, sandpaper or medium, colorless Renétine and essence F, Hussar stain remover and an eraser (see Video).

1. Brush the shoe to remove impurities.
2. Do the same, rubbing harder with the velvet sponge. This will not alter your velvet, but will remove deep impurities.
3. Rub the stain with sandpaper or across the entire shoe in the direction of the bristles, if it's stained all over. On the underside of the thumb, make small circles.
4. Brush again.
5. Put a little petrol on a paper towel and rub it into the stain.
6. Take the eraser and erase the stain.
7. For even greater perfection, lightly scrape the stain with a trencher.
8. For interior velvet, use Hussar stain remover. Apply to a paper towel and rub. Repeat if necessary.
9. Brush again
10. Apply renoretin spray 20cm from the shoe and leave to dry.

That's all there is to it!

Smooth leather :

Cleanse with cleansing milk, then apply moisturizing cream (such as hand cream).

Waterproofing.

Patent leather :

Clean them with cleansing milk, and that's all there is to it!

Fine sequins and glitter :

Dust with a soft cloth and, if necessary, brush with a velvet brush.

Hair :

Absolutely nothing, the material is very fragile.

Reptiles and metallized :

Dust with a soft cloth.

To create an account, you have two options. You can create an account directly via the "my account" section in the top right-hand corner of the brand's website. Alternatively, you can create an account at checkout. Simply select your items and click on "validate and buy". You will then be asked for the information you need to create your account.

Go to "my account" in the top right-hand corner and click on "forgotten password". You will then be asked for your email address so that the Dessine-Moi un Soulier team can send you a password reset email. This message will give you all the instructions you need to follow. This email may take a few minutes to arrive and may also be in your spam folder. Don't forget to take a look!

Your Dessine-Moi un Soulier account allows you to store your shoe models and order from the site.

Your account is essential for ordering shoes. It allows our team to access your order and transmit it to our manufacturing workshops.

Your address is used for delivery. Your email and telephone number enable us to contact you if necessary, and your address is used for shipping.

We need your contact details to process your order. Your e-mail address and cell phone number are used to inform you of the progress and receipt of your order. Unless you agree, they will not be passed on to other companies and can only be consulted by the Dessine-Moi un Soulier team.

Contact us and we'll suggest the best solution for you!

Dessine-moi Un Soulier cares about your satisfaction. We exchange or refund models within 1 month. Click here for details on our return policy.

Re-manufacturing is available if you are not satisfied with the product you receive. This means that we will make a new product for you, one that meets your expectations as closely as possible.

• You can pay by :- CB (visa or mastercard) via our secure BNP platform: Mercanet. Don't worry, you don't need to have a BNP bank account to pay via this platform, it's simply the BNP bank that secures your transaction information. Paypal– Transfer on request - by email to contact@dmus.fr- Check By e-mail to contact@dmus.fr. Please note that we will wait for the cheque to clear before sending your order to production, which may add one or two weeks to the lead time. Gift Card using the code on your gift card

If you wish to pay in instalments, please contact us by email at contact@dmus.fr.

Please note that our site does not store your payment details in your account.

• Validate your basket and enter the promo code just before paying for your order.

• You can pay by credit card and paypal, directly on our site, via our BNP-secured banking platform, or paypal's credit card module.

Dessine-moi un soulier offers sizes 34 to 43. Don't hesitate to ask for advice, as some shoes fit small or large, or discover our size guide here.

To make sure your shoe fits perfectly, we offer half sizes. We can also widen your shoes if they don't fit perfectly. Don't hesitate to ask us for advice! Please click here to consult our size guide.

Don't hesitate to add comments in the dedicated space when you place your order, to let us know if you have wide/fine feet, or even a size difference between each foot! This will enable us to adapt the product, as far as possible, to your morphology.

We're here to guide and advise you. In Lyon or by videoconference, we offer creative meetings to help you get started. Discover our events here.

And don't worry, our policy is to offer remanufacturing or a refund if the shoes don't fit (click here for return conditions)

Click on Create template.
Choose the model you want to personalize: round-toe, pointed-toe, ballerina or richelieu pumps.
Change the shape of the model as you wish: with or without openings, fancy or cut-outs.
Change materials and colors.
Whether or not to add an accessory.
Confirm your order and create your account.

Draw me a shoe lets you save your creations directly to your account.

To simplify the creation of shoes and clutches online, it is now possible to order your leather and sequin samples. The Dessine-Moi team is also on hand to help you choose the right color combinations.

To order your samples please click here.

Take a look at our Gallery, where the models we've already created are on display.
You can also contact us at contact@dmus.fr if you'd like some advice.

For the creation of shoes and clutches, we create on demand and the products are therefore not available. Outlet products are available in our boutique (in Lyon) and can be viewed at click here.

Of course, you can mention this in your order comments, and we'll contact you when your order arrives in store.

You can write to us at contact@dmus.fr.